I have worked at a few different places in my life. I started out as a short cook for Pizza Hut. One of the things they teach you is to be friendly by sending the customers out of the restaurant with a friendly good bye. A lot of my coworkers would send people off with the same line all of the time "Have a good day" whether it was day or night. This is how you can tell if your server is just going through the motions.
I didn't go with the same rote memory line and tried to pay attention to the time of day and even what season it was. Especially if it was near Christmas, I would wish the the customer a Merry Christmas on their way out, which in itself could spark a debate, but I did it simply as a friendly gesture.
For those of you who work in the service industry or in retail, if you do send people off with the "Have a good day" line every time an easy way around all this is to just say "Have a goodn" which is especially effective the south. But at least try to be more personable, people know when you're faking it.
Monday, December 22, 2008
blog comments powered by Disqus
Subscribe to:
Post Comments (Atom)